Refund & Service Satisfaction Policy
A legal disclaimer
1. Service Satisfaction Guarantee
Because landscaping and snow removal are labor-based services, we do not typically offer cash refunds once a service has been performed. However, your satisfaction is our priority:
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The 24-Hour Review: If you are unsatisfied with a specific service (e.g., a lawn cut, trimming, or snow clearing), please notify us within 24 hours. We will return to correct the issue at no additional cost.
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Workmanship: If a service was not completed according to the specifications in your signed contract or package (Gold, Platinum, or Diamond), we will remedy the oversight promptly.
2. Seasonal Contract Cancellations
For clients on seasonal maintenance packages or recurring monthly memberships:
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Cooling-Off Period: In accordance with the Ontario Consumer Protection Act, contracts signed in your home for services over $50 may be cancelled within 10 days for a full refund of any deposit, provided work has not yet commenced.
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Mid-Season Cancellation: You may cancel a seasonal contract with 30 days' written notice. You will be billed only for the services rendered up to the end of the notice period. Any prepaid amounts for future months will be refunded pro-rata, minus a small administrative processing fee.
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3. Materials & Deposits
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Non-Refundable Deposits: Specialized projects (e.g., sod installation, large-scale planting, or rototilling) may require a deposit for materials. Deposits used to purchase "perishable" or bulk materials (soil, mulch, sod) are non-refundable once the materials have been ordered or delivered to your property.
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Order Changes: Changes to material orders must be made at least 48 hours before the scheduled installation to be eligible for a refund or credit.
4. Snow Removal & Weather Events
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Performance: Refunds are not issued for "lack of snow" during a seasonal contract period. Our fees cover the availability of equipment and staff to remain "on-call" for your property.
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Delays: Refunds are not provided for delays caused by extreme weather conditions, road closures, or equipment failure due to severe cold, though we make every effort to restore service as quickly as possible.
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5. Processing Refunds
If a refund is approved (e.g., for an overpayment or a valid contract cancellation):
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Refunds will be issued back to the original payment method (Square, Wix Payments, or e-transfer).
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Please allow 5–10 business days for the transaction to appear on your statement, depending on your financial institution.
6. Contact Information
To request a service correction or discuss a refund, please contact us directly:
Terrascape
Peterborough, Ontario
Phone: 705-808-0990
Email: Contact@Terrascape.online